tag:blogger.com,1999:blog-1092130830223846122.post2490232481393672446..comments2023-08-27T03:49:57.957-05:00Comments on Project Management: When the client is wrong, everyone is wrongMeadehttp://www.blogger.com/profile/17304954468231266190noreply@blogger.comBlogger3125tag:blogger.com,1999:blog-1092130830223846122.post-82403234562415354932011-09-08T04:07:42.799-05:002011-09-08T04:07:42.799-05:00I think, the client is king, they made us work, ...I think, the client is king, they made us work, so whatever the client wants we must be willing, but remain in the context of our work, but when a client asks us to work on a project that is not our area of expertise, we have the right to refuse<br /><br /><a href="http://www.synagize.com/" rel="nofollow">Project Management Software</a>Project Management Softwarehttps://www.blogger.com/profile/10520197428733070113noreply@blogger.comtag:blogger.com,1999:blog-1092130830223846122.post-12500794959969815722009-11-02T12:01:31.286-05:002009-11-02T12:01:31.286-05:00You can only help those that are open to being hel...You can only help those that are open to being helped, a very limited group out there. For those that won't take advice or feel that they are in the right there's only a few options: delivery what they want and suffer/succeed with them, jump ship and feel morally right, wait and see and let time make the decision for you....Very few people will take a open-ended project approach, some will take short/quick steps and reflection..Meadehttps://www.blogger.com/profile/17304954468231266190noreply@blogger.comtag:blogger.com,1999:blog-1092130830223846122.post-24381350499188537772009-11-02T05:25:21.051-05:002009-11-02T05:25:21.051-05:00This is an interesting subject for discussion. I s...This is an interesting subject for discussion. I share your "client is always right" point of view, but at the same time we hear a lot of opinions about customers not knowing what they need.<br /><br />Personally, I know this kind pretty well. And have done projects for them.<br /><br />Now the question is how should vendor play when they believe customer is heading wrong way or doesn't know where they want to go at all? Let's put aside answers like "convince them to your way of doing things or don't sign the contract" and focus on reasonable options.<br /><br />I used to work in projects where we followed the rule "they pay, they expects" and we basically delivered every single feature they specified (and some which they hadn't) no matter how useless they were. And believe me, some of them were utterly wrong. To be honest, while being completely fair with the customer I'm not so sure whether it is the best way, even though sometimes that's the only way.<br /><br />I prefer open-ended projects where we set up detailed short-term goals along with the customer while heading toward preset general direction. This gives opportunities for marketing or product owners to change or add features as situation changes but it's really hard to commit to deliver specific long list of features on specific long-term deadline. This can be real pain in the neck when it comes to corporate politics and I mean both people on vendor's side and on customer's side here.<br /><br />Usually constraints are set by customers. They rarely leave project management process unspecified.Pawel Brodzinskihttp://blog.brodzinski.comnoreply@blogger.com