Friday, June 8, 2007

Effective email...???

Is there such a thing? How many times have you seen flaming email messages flying around - increasing tension, problems, etc.....everyday - right? I read a book some time ago 'On Killing' by Dave Grossman - the basic message was that the less personal the interaction the easier it is to kill - sound familiar? Long range artillery or long range email....same distant, impersonal exchange with same effect in many cases. The order of communication should be:
  • face-to-face
  • phone
  • email
with the most effective being the face-to-face of course. The more sensitive, urgent, meaningful the communication has to be the more personal it should be. Utilize email for reinforcing a prior message - not as a primary method......tough to follow this advice, I know, but it will reduce the 'incoming' salvo's.

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