Just a few random thoughts - regarding problems:(Photo by Filip Pizlo)
- most are not clearly understood prior to trying to solve
- don't over react
- a problem has a good chance of providing new ideas (the wheel was invented because delivering hot/fresh pizza was a problem for Pizza Hut)
- don't under-react
- problems are the reasons for plans and processes
- make sure you learn something from them or at least have a cold beer once they're resolved
- don't point fingers and waste time on blame (save that for when you're having the beer)
- turn the page upside down when looking at problems (old trick I use)
- banging your head against the wall helps sometimes
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