I believe that the #1 job of a project manager is to reduce risk - AND - if so, then the #1 tool to do so is effective communication. There are many books and articles regarding effective communication...unfortunately there is no silver bullet..you can read all the books, attend all the conferences, etc...but at the end of the day the most effective means (that I found) to improving your communication skills is VERY objective introspection...forget you are you and examine what it is that you're communicating and the response to your efforts. After every encounter, review the message that you were trying to communicate, openly accept the response (no matter how ugly it gets) and reflect on what you could have done differently to better get your message across. Some warning signs - when you say:
- no one understands me
- I'm better off talking to the wall
- I've told them 100 times and it's still not sinking in
- No matter what I say the response is negative
- They're to busy talking to listen to what I'm saying
- etc, etc, etc
http://itprojectguide.org/node/51
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