My view on Project Management, Programming and other stuff
Thursday, October 29, 2009
When the client is wrong, everyone is wrong
I have experience working for both internal and external clients and all levels of them (from the bottle washer up to the cook). There have been many good relationships and some bad ones….but at all times I had the understanding – based on the age old saying – that the client is always right…but what happens when the client is wrong. Well, the way I see it is, if the client is wrong EVERYONE is wrong and everyone ends up paying for it in some way, refusal or inability to pay for services, reputation and self-esteem. When signing on to do a job we sign on to deliver a successful product, one that meets/exceeds the client’s needs and provides something positive for them. Some project managers see the delivery of what was asked in a timely/cost-effective manner as the only real measurement for them…how wrong they are. When you sign on for the job, you’re joining a team, you’re part of the group effort to make something positive happen and part of the blame if it doesn’t meet ALL of the client’s needs. Bottom line – in my opinion – if you don’t want to be part of the team don’t sign on, if you’re not at the level where you have ‘some skin in the game’ than there’s a good chance you’re not fully committed and that could be start of something bad.