Also at the IT Metrics - Software Best Practices Conference in Princeton, NJ was Capers Jones who gave a talk on quality (actually two talks) - here's an older version of the presentation he provided:
Software Quality in 2002
Lots of numbers and facts. Capers has been gathering metrics for PublishYEARS - it's amazing! The biggest finding - the #1 way to improve software development quality - formal inspections. FORMAL INSPECTIONS, starting with requirements and continuing throughout the lifecycle of the entire SDLC. Simple (and as difficult) as that. (there's no WikiPedia article on him...why?)
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